Shipping & Returns

SHIPPING INFORMATION 

We aim to provide efficient and reliable shipping services for all of our customers, and that's why we offer Free U.S. Shipping On All Orders

We regret to inform you that we are not liable for lost or stolen packages, and any claims related to such issues must be made by the customer directly to the appropriate carrier.

RETURN POLICY

Your satisfaction is important to us, but please note that all sales are final. We are not currently offering refunds, returns, or exchanges. To assist in making your purchase decision, we have provided detailed measurements of each product.

Please be aware that our garments are secondhand and most are over 20 years old, which means they may show varying degrees of wear including dirt, paint, distressing, or other marks.

If you wanted to cancel your order before it has been dispatched, please reach out to us at therustictags@gmail.com. There will be a 10% restocking fee to cover the cost of restocking the items + the card processing fee.

However, if you receive a product that is damaged or incorrect due to an error on our part, we want to make it right. Please contact us at therustictags@gmail.com, and we will work with you to resolve the issue.